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Responsebilities
- Resolve IT incidents and assign incidents to other PC support technicians.
- Serve as subject matter expert on PC-related incidents for Windows, Mac, and RHEL systems.
- Mentor and assist PC incident technicians.
- Demonstrate professionalism while dealing with end users and co-workers.
- Collaborate with center Service Delivery Lead, Logistics Lead, and Center Operations Manager on process improvement, knowledge, and documentation.
- Provide on-site support for Incident PC technicians on scheduling, personnel issues, performance counseling, and quality assurance.
- Report to agency Incident Manager.
- Perform other duties as assigned.
NASA Center User Support Incident Lead
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Start date
Feb 10, 2025
End date
Mar 10, 2025
Requirements
- Experience working with ServiceNow.
- Knowledge of ITIL Incident Management processes.
- Excellent communication skills, both verbal and written, and the ability to collaborate with all levels of the organization.
Preferred Qualifications:
- IT certifications.
- Previous NEST experience.
- Bachelor's Degree from an accredited college or university or equivalent experience.
Benefits
Location
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